"Why Can't I have two flavors on a small cone and pay for a small cone?"
Small cones have evolved. 30 years ago they were one massive scoop. Now, they are two, more manageable scoops. They still constitute 6 to 8 oz. serving.
"I still don't get it!"
Pick one of the following because they all apply:
*Almost 50% of all product cost is payroll related. More flavors mean more labor. more labor means more cost. more cost means a bigger price tag. Bigger price tag results in fewer customers, and you find yourself at Baskin & Robins paying twice as much for half as much.
*On a busy day we serve from 1500 to 3000 customers. Giving you special consideration may seem like a small courtesy, but by the time we get to the end of the line, it has become a major ordeal.
*It's approximentely 30 feet from the end of one freezer to the far end of the other. Murphy's Law says that your two flavors are going to be at those two farthest ends. To an employee who's already been on their feet for 6 to 8 hours, it feels more like 30 miles.
And you want to make them walk it twice?!
*At the end of a busy day, some of our employees have trouble remembering one flavor, let alone two.
*Most people realize that our reputation and business have been built around the motto- TWO SCOOPS/ONE FLAVOR. They don't mind flipping a coin when they've finally narrowed their selection down from 37 flavors to two, because they also understand the old adage- IF IT AIN'T BROKE , DON'T FIX IT!
UPDATE: (With the new millennium come a change)
We finally gave in and started serving TWO FLAVORS/TWO SCOOPS. However, this is still considered a MEDIUM cone and will be charged accordingly. For those customers with minor memory lose, please remember that we have NEVER sold two flavors and charged you for our SMALL cone.